Score customer insights with RICE before the roadmap fight
Calculate and interpret RICE scores for AI-surfaced customer-insight opportunities.
Three AI-surfaced opportunities compete for one squad: failed-import recovery, predictive renewal alerts, and dashboard presets. RICE score = Reach x Impact x Confidence / Effort. The trap is letting the most strategic-sounding AI theme win without discounting low evidence or high effort. Before Roadmap debate: alerts feel strategic, import recovery feels tactical, presets feel easy. After RICE reveals import recovery as the strongest build candidate, while renewal alerts become a validation candidate. Reach Import recovery affects 1,200 accounts per quarter; alerts affect 180 renewal accounts; presets affect 700 dashboard creators. Reach uses measured product and account counts, not enthusiasm. Impact…
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