Respond to frontline concerns by naming purpose, boundaries, feedback loops, and human authority.
Tasha T Eligibility caseworker 1 Listen 2 Bound 3 Co-design Pilot briefing 20 sec The concern Tasha warns that AI summaries may make new staff trust bad notes and miss policy exceptions. Her concern points to over-reliance, not attitude. 27 caseworkers in pilot 4 policy exception types
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