Walk the intake chatbot risk path
Navigate the key decisions that make a public chatbot scoped, safe, and monitorable.
Storm season Call volume triples during hurricane weeks. The proposed chatbot can answer everything from shelter locations to benefit eligibility and medical symptoms. The first governance move is to shrink the service until the agency can own the answers. NIST AI RMF path Govern -> Map -> Measure -> Manage Treat the chatbot as a public service, not a novelty interface. Each decision should reduce the path from AI output to public harm. Broad bot Answers anything residents ask The public gets fast help without treating the bot as a government decision-maker. A chatbot is safe enough only when its…
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