Build a One-Day AI Pilot Scorecard
Build a small AI pilot scorecard with aim, process, outcome, and balancing measures.
AI will draft appointment reminder texts for 60 patients scheduled tomorrow. The team needs a one-day scorecard that proves more than "the model generated messages." PDSA pilot scorecard: process measure + outcome measure + balancing measure + next decision rule The common trap is counting AI output volume and calling it success, even when staff edits, patient confusion, or inequitable message quality increase. Aim Write the aim: "For tomorrow's adult primary-care schedule, increase confirmed appointments by noon without increasing inbound clarification calls." The aim names the population, timeframe, target behavior, and a balancing concern. Process measure Track the percentage of…
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