Sort AI Failures by Where They Enter the Workflow

Sort each failure by the layer where the improvement work should start. Input problem Model problem Process control problem Handoff problem Referral text lacks symptom duration because the intake script never asks for it AI extracts the wrong payer from a clear denial letter Staff accept low-confidence outputs because no review threshold is documented The clinical queue receives a summary but not the source phrase supporting urgency Messages in Spanish are auto-translated poorly before classification The model labels refill requests as billing even when the text is clear No one owns the daily audit sample after go-live A correct eligibility…

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