Walk the Drift Signal After a Flu Surge
Diagnose AI workflow drift using structure, process, and outcome signals before changing thresholds.
Flu surge Queue volume is up 68%, two urgent messages landed in routine routing, and AI confidence still looks high. Confidence is not enough. The system changed around the model. Quality lens Structure -> process -> outcome Use the three lenses to diagnose whether the issue is operating conditions, workflow behavior, or patient-facing result. Shortcut Tune the threshold immediately A fuller diagnosis prevents a cosmetic fix. Do not tune the model until you know whether the system around it changed. 01 Pause 02 Inspect 03 Act Containment Leadership asks whether to expand AI routing to weekend messages because the queue…
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