Walk the Stop-the-Line Moment
Use Concerned, Uncomfortable, Safety issue language to escalate unsafe AI outputs in healthcare operations.
Unsafe draft An AI-drafted patient reply under-triages post-op fever and pain. It has not been sent yet. The window for safe escalation is before the polished text becomes a patient-facing message. TeamSTEPPS CUS Concerned -> Uncomfortable -> Safety issue CUS turns a vague worry into shared escalation language that should pause the workflow. Shortcut Say "this looks bad" and hope someone acts The issue becomes a workflow pause, not a personality conflict. Escalation language should change the state of the work. 01 Name risk 02 Escalate 03 Close loop First phrase The lead is answering another escalation and says, "Can…
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