Choose the right prototype for a trust-risk question

You need to learn whether operations managers will trust an AI recommendation enough to apply it to live queue routing. PROTOTYPE DECISION What prototype is strongest? A polished concept video that narrates the future workflow and highlights the product vision. This is useful for buy-in, but weak for trust testing. The user cannot inspect evidence, feel hesitation, or test recovery in the decision moment. A clickable flow with realistic sample data, visible evidence, confidence cues, and an easy override path, even if the recommendation itself is canned. Strong move. It makes the trust-forming parts of the interaction real enough while…

Sign up free — one personalized lesson every day, matched to your role and goals.

Already have an account? Sign in