Commit to observing one associate AI workflow
Commit to one discovery observation before defining an associate-facing AI solution.
Observe one real associate workflow before defining an AI copilot or store-assistant feature. Store-floor retail workflow where an associate must serve a customer while using product, inventory, or substitution information. By [date], I will observe [specific associate workflow] in [store/channel context], capture [three friction points], and rewrite the AI opportunity as a service challenge with user, moment, constraint, and success signal. A store associate helps a customer find a substitute size for a product that is not on the fitting-room rack A retail associate answers a customer product question while checking inventory on a handheld device A store manager handles…
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