Commit to a SMART AI pilot metric
Convert an AI pilot ambition into a SMART goal with a clear evidence check.
Write a SMART goal for one AI pilot you are running or considering. Use this commitment to turn a vague AI pilot promise into evidence the team can review. For the next AI support pilot review, define the baseline response time, target response time, and escalation-rate guardrail. For a sales-copilot beta, define how many real follow-up emails will be measured, the edit-rate target, and the customer-risk guardrail. For an AI onboarding assistant, define the workflow, number of pilot sessions, time-saved target, confusion guardrail, and review date. By [date], for [specific AI workflow and user group], we will move [primary metric]…
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