Walk the failure modes before the triage pilot
Use an FMEA-style walk to identify AI triage failure modes and controls before pilot launch.
The launch risk The triage model ranks patient portal messages. The team has a good retrospective metric, but the workflow has never been walked for failure modes. FMEA makes the hidden handoffs visible before the pilot creates patient exposure. FMEA lens Failure mode -> effect -> control Do not start with whether the model is impressive. Start with where the process could fail, what harm follows, and what control catches it. Bad shortcut Monitor only average response time. A pilot with controls instead of a pilot with hope. Controls belong where severity is high and detection is weak. 01 Scope…
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