Prompt incident triage deck
Recall the first triage moves for an AI marketing incident without jumping straight to blame.
First pressure Who approved using AI for this? The team is reacting to a bad customer-facing claim. Your line First we contain the issue and trace the claim. Then we will review which control failed and update the workflow. Do not start with blame. Blame narrows the inquiry before the root cause is visible. It keeps urgency while preserving learning. Root cause Blame vs. Five Whys A root cause should suggest a workflow change, not only a person to remind. Containment What are the first three incident moves? Pause or limit exposure, identify the exact unsupported element, and preserve prompt/source/review…
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