Sort cases into Cynefin lanes

Sort each AI workflow case by the cause-effect relationship it presents. Clear Complicated Complex Chaotic Refund request exactly matches a published policy rule and all required fields are present. Enterprise contract has custom refund language that conflicts with standard policy. Several customers report a new failure pattern after a feature launch, but causes are still emerging. The agent may have sent personal data to the wrong customer and the scope is unknown. Invoice category can be determined from stable chart-of-accounts rules. A medical-benefits question requires interpretation by a policy specialist. A new prompt strategy might reduce escalations, but nobody knows…

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