Define an SLO for the AI workflow
Write a service level objective that combines workflow availability, latency, and quality for an AI orchestration system.
The HR policy assistant is technically available, but during open enrollment it gives slower answers and weaker citations. Define user-visible reliability, not infrastructure availability alone. The novice move is to set a 99.9 percent uptime target and ignore whether employees get timely, grounded answers. Before SLO: The HR assistant service is available 99.9 percent of the time. After SLO: 95 percent of common policy questions receive a cited answer under 8 seconds; uncertain or uncited answers escalate with a reason. User promise Name what users count on: fast, current, cited policy answers for common questions. SLOs should describe the experience…
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