Measure AI products beyond usage
Define an AI product metric set that includes user experience and business outcomes, not only model activity.
The reframe: measure whether AI improved the work, not whether it was busy. Adoption is not success Users may try an AI feature because it is new, mandated, or entertaining. Adoption matters, but it cannot stand alone. Pair it with the task the product promised to improve. Task success is the strategy test For AI products, task success might be faster review, fewer missed risks, better first drafts, lower escalation time, or higher decision confidence. Define the task before selecting the metric. Trust needs its own signal A user can engage with AI while distrusting it. Track confidence, citations used,…
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