Classify AI product features by how they affect customer satisfaction using Kano categories.
Sort the AI feature promises by Kano category for a regulated B2B workflow. Must-be Performance driver Attractive delighter Reverse or risky Every recommendation includes source citations and freshness markers Role permissions prevent the assistant from exposing restricted account notes Median review time drops from 14 minutes to 5 minutes The model catches 20% more renewal risks than the old rules The assistant suggests a meeting agenda based on the risk summary The assistant offers a polished executive summary style option The assistant auto-sends customer commitments without approval The assistant uses a playful mascot voice in compliance recommendations
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