Work a vague AI request into a PRD spine
Draft the core PRD spine for an AI capability before solution design.
Request: "Use AI to summarize customer calls." The team needs a PRD spine before deciding interface or model details. AI PRD spine = actor + moment + decision + source + constraint + success signal The common trap is writing requirements around what the model produces instead of what the user must decide or do with that output. Actor Identify the user: Customer Success Manager handling enterprise renewals. The same summary has different requirements for a CSM, manager, salesperson, or legal reviewer. Moment Name the trigger: within 30 minutes after a renewal call with an at-risk account. The moment defines…
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