Build a human oversight plan that actually works
Design a human oversight plan with authority, information, timing, escalation, and feedback.
Assess oversight readiness for an AI tool that recommends whether a high-value customer should receive a retention discount. Oversight plan: authority, information, timing, escalation, feedback. The common trap is to write 'manager review required' and assume accountability is solved. If managers see the recommendation too late or lack reason codes, review becomes rubber-stamping. Before Managers review AI discount recommendations in the CRM before offers are sent. After Managers review recommendation, reason codes, confidence, account context, and policy limits before approval; overrides require a reason and are reviewed weekly. Authority Name what the human can change: approve, reject, adjust discount band,…
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