Score an AI use case readiness brief
Score a proposed AI use case using evidence-backed readiness categories.
Assess an AI inbox triage pilot for customer support. The AI will label incoming messages by urgency and topic before a human agent replies. Readiness scorecard: value, data, workflow, controls, adoption. The common trap is averaging the categories and calling the use case ready because the business value is high. In readiness work, one red category can block scale even when value is obvious. Before Looks promising. Vendor says it can reduce response time by 18 percent. Let's pilot with the whole support queue. After Pilot-only for one queue. Value and workflow are strong, but data labels, escalation controls, and…
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