Diagnose the ADKAR barrier before adding training
Use ADKAR to diagnose the likely adoption barrier before choosing a rollout intervention.
The move: diagnose before you intervene. AI rollouts often respond to low usage with more enablement. Sometimes that is right. Often it is lazy diagnosis. ADKAR gives you five different questions to ask before choosing a fix. Awareness Do people know what is changing, why now, and which workflow is in scope? If not, use communication and sponsor clarity. Desire Do people have a personal reason to participate, and have obvious fears been addressed? If not, use manager conversations, peer proof, and honest trade-off language. Knowledge and ability Do people know the steps, and can they perform them in the…
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