Handle a resistance pocket without labeling people blockers
Choose responses to rollout resistance that address the underlying adoption barrier.
Resistance pocket Finance controllers are refusing to use the AI contract-summary workflow. Leaders want you to push harder. The pocket may be revealing a real scale barrier. Barrier diagnosis Protect -> Diagnose -> Respond Treat resistance as information about desire, ability, risk, or reinforcement. Label They are blockers. Skepticism becomes scale-readiness data. Pressure without diagnosis creates compliance theater or stronger resistance. 01 Risk 02 Ability 03 Reinforce Decision 1 Controllers say the AI draft missed an exception clause in a contract summary.
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