Buy the Operating Model
Assess whether an AI vendor has the lifecycle governance needed after purchase.
The reframe: the model is only one component of the service you are buying. AI changes after signature Unlike static software, AI behavior can change through model releases, prompt updates, retrieval corpus changes, user behavior, and data drift. Selection must test the vendor's ability to manage those changes. Management-system evidence Look for policy, named roles, lifecycle controls, documented risks, monitoring, internal review, customer communication, and improvement loops. These are not bureaucratic extras; they are the machinery that keeps the tool usable when reality changes. Fit for enterprise use A vendor that cannot answer who approves changes or how incidents are…
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