Build the Scorecard With Gates

Three AI support vendors are scored out of 100. Swift wins because cost and UI are high, but it cannot provide audit logs or retention terms for customer uploads. Separate knockout gates from weighted tradeoffs before scoring vendors. The common trap is letting many nice-to-have criteria outvote a missing control that should have been pass-fail. Step 1 Define gates: data processing terms, audit logs, retention controls, security review, and human override. These criteria protect against unacceptable risk and should be cleared before weighted scoring. Step 2 Score eligible vendors on weighted criteria: task accuracy 25, workflow fit 20, integration 15,…

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