Run the baggage surge AAR
Facilitate an After Action Review that compares intent, reality, causes, and next changes.
The review moment Three delayed arrivals overloaded baggage delivery. The team wants to go home, but the learning window is open. Fresh facts decay quickly into blame or folklore. AAR structure Intent, reality, cause, next action A short AAR asks what was supposed to happen, what actually happened, why the difference appeared, and what should be sustained or changed. Trap Start with who caused the delay Learning that changes the next peak. Compare the plan to reality before assigning fixes. Open Step 1 Handlers, terminal duty, airline reps, and engineering are standing together after the surge. What is the best…
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