Read the delay before choosing the tool
Select the right management response by diagnosing the delay context with Cynefin.
The disruption Runway lighting fault, departures holding, rumors spreading, and engineering still isolating the issue. The response depends on whether you are stabilizing chaos, analyzing a technical fault, or probing a passenger-flow problem. Cynefin in airport ops Match the response to the domain Clear needs best practice. Complicated needs expertise. Complex needs safe probes. Chaotic needs immediate stabilizing action. Trap Use one playbook for every kind of delay Less overreaction, less underreaction, better fit. Before choosing a tool, diagnose the decision context. 01 Stabilize 02 Diagnose 03 Probe Step 1 Departures are holding and the movement area status is uncertain.
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