Reduce missed PRM assists with DMAIC
Apply DMAIC to define, measure, analyze, improve, and control a PRM assistance reliability problem.
PRM assists are missing the gate target during boarding, causing complaints, airline escalations, and late passenger boarding. DMAIC: Define -> Measure -> Analyze -> Improve -> Control The common trap is buying capacity before proving where the process breaks. Extra staff cannot fix a gate-change signal that never reaches dispatch. Define Problem: PRM assistance not present at gate by boarding minus 15. Customer requirement: passenger is met before boarding starts. A clear definition prevents the project from becoming a general complaint review. Measure Baseline: 78 percent of assists meet target over 14 days; 63 percent of misses involve a gate…
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