AIRPORT-MANAGEMENT5 MIN READ
Challenge late fueling without blame
Use SBI to address a repeated fueling delay with a contractor lead without blame language.
Rafi R Fueling contractor lead S Situation B Behavior I Impact The moment 20 sec Repeated late fueling Three departures this week have missed off-block target after late fuel completion. The contractor lead expects blame. If you lead with accusation, you may win the moment and lose the fix. 3 late fuel starts this week 9 min C9 off-block miss
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