Cut gate-change confusion with PDCA

Passengers continue arriving at the old gate after a long-walk gate change, causing missed boarding calls and crowding at the wrong hold room. PDCA: test one passenger-behavior change before scaling a communication process The common trap is checking only whether the announcement was made or the screen was updated. The real check is whether passengers moved correctly. Plan Condition: gate change more than 20 minutes walking distance inside 45 minutes of boarding. Aim: reduce arrivals at old gate by 50 percent. The plan is specific enough to trigger consistently and measure fairly. Do For one flight, place one staff member…

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