Create a lightweight FMEA score for a pre-dispatch failure mode.
A stacked washer-dryer job is booked as a normal washer repair. The technician arrives alone and cannot safely access the unit. FMEA-lite: risk priority = severity x occurrence x detection risk. The common trap is adding every possible intake question. That slows calls and still misses the high-risk details. Before Ask generic appliance type and address, then hope access issues surface later. After Add required access questions only for high-risk job types where the score justifies the friction. Step 1 Name the failure mode: stacked or built-in unit requires access or second person, but dispatch books one tech. FMEA starts…
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