Use PDCA on callbacks
Apply a PDCA cycle to reduce one recurring appliance-repair callback pattern.
The move: treat callbacks as data for a small experiment. PDCA gives a repair shop a loop for learning: Plan the change, Do it on a small scale, Check the evidence, Act on what you learned. It keeps improvement grounded. You are not redesigning the whole business every time a customer calls back; you are testing one change against one recurring pattern. For appliance repair, good PDCA topics are narrow: refrigerator warm after sealed-system diagnosis, washer no-drain returns, dishwasher leak returns, dryer no-heat misdiagnosis, missed model-number capture, or customers surprised by parts delays. A narrow cycle makes measurement possible. The…
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