APPLIANCE-REPAIR-BUSINESS5 MIN READ
Handle the quote objection
Use BATNA and interest-based language to respond to a repair quote objection.
Jordan J Refrigerator customer 01 Interest 02 Value 03 Alternative The objection 30 sec Scenario The customer challenges a $612 refrigerator quote and compares it to replacement. The technician must protect margin and help the customer make a good decision. The model 1 min Principled quote response Interest -> Value -> Alternative
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