Battlecards for price and recovery moments
Recall practical lines for quote objections and service-recovery calls.
Customer says: "Can you do better on the price?" The quote is priced correctly. Do not ask what number they want; that hands over the anchor. Your line I can walk through what is included and the options. The price covers diagnosis-backed parts, labor, testing, and warranty; if you pause, the estimate is open for seven days. It explains value and BATNA without discounting reflexively. Customer says: "It broke again. I want my money back." Repeat symptom after a visit. Do not debate fault before inspection. I am sorry this happened after our visit. We need to inspect it first;…
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