Convert an exception into a remediation plan
Build a remediation plan that addresses both the exception and its root cause.
The Q2 vendor master review missed 12 inactive vendors because the exported report did not include blocked status. Five Whys finds the process cause; PDCA turns the cause into a tested fix. The common trap is writing a corrective action that addresses the symptom: remind AP to include all vendors. That sounds reasonable but does not change the report logic that caused the miss. Define exception Twelve inactive vendors were excluded from the Q2 review population. Start with a factual statement that can be evidenced. Avoid blame language. Ask why Why were they excluded? The saved NetSuite report filtered status…
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