Classify repair orders into flow states so the team can manage work-in-process visibly.
Place each repair order in the flow state that best describes the next management action. Waiting for Approval Waiting for Parts In Repair Quality Check RO 4812: front pads recommended, DVI sent, customer has not approved estimate yet RO 4815: water pump approved, vendor ETA moved to 2:30 p.m. RO 4817: technician has vehicle on lift and is replacing lower control arm now RO 4821: repair complete, needs road test and torque check before invoice RO 4822: tires approved, two tires in stock and two arriving after lunch RO 4823: customer approved diagnostic extension but not the repair recommendation RO…
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