Commit to a PDCA test on approval lag
Create a specific PDCA experiment to reduce estimate approval delay in the shop.
Run a small PDCA experiment to reduce delayed estimate approvals. Use this when repair orders sit waiting for customer approval while bays, parts orders, or promise times are blocked. Plan: We believe [specific change] will reduce approval lag from [baseline] to [target] for [sample]. Do: test it on [which ROs] from [start] to [end]. Check: measure [approval lag, blocked labor, callbacks]. Act: keep, revise, or abandon based on [decision rule]. In 3 days, compare the actual approval lag against the prediction and decide whether to standardize, revise, or abandon the test. Approved brake recommendations wait more than 60 minutes before…
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