Run a PDCA loop on comebacks
Apply PDCA to test and standardize a comeback reduction countermeasure.
Repeat comeback Brake-noise returns are up. The proposed fix is a long checklist, but nobody has tested whether the checklist targets the real failure. PDCA keeps improvement evidence-based and small enough to adjust. PDCA Plan, Do, Check, Act Each cycle turns a suspected fix into a tested standard. Reflex Write a policy after the latest complaint The standard is based on what worked in the shop. PDCA lowers policy churn by making every new rule prove itself in real work. 01 Plan 02 Do 03 Act Decision point The foreman believes brake noise returns come from inconsistent hardware inspection and…
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