Use RACI when the handoff gets fuzzy
Recall RACI-style role distinctions and apply them to repair-order handoffs.
Role map RACI What does RACI separate? What is the most common RACI mistake in a shop? Making several people Accountable for the same handoff, which usually means no one owns the next repair-order movement. Shared accountability often becomes no accountability when the next action is uncomfortable or busy. Fuzzy vs clear Approved part handoff: what changes with RACI? RACI is strongest when tied to a visible trigger in the repair order. Objection Do we really need to define this? We are a small shop. The team thinks role clarity is corporate overhead. Your line Small shops need it more…
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