Map the repair order before you optimize it
Build a SIPOC view of a repair order flow so improvements target the full system, not one desk.
The move: map the handoff before judging the role. What the framework sees SIPOC sees the repair order as suppliers, inputs, process, outputs, and customers. The customer supplies symptoms. The advisor supplies intake and authorization. The technician supplies diagnosis. Parts supplies ETA. Why it works in a shop A delayed RO often looks like a people issue because the missing input is invisible. SIPOC makes the missing input visible enough to fix. The common trap calling the loudest handoff the root cause when it is actually downstream of missing symptom detail, unclear authorization, or no parts ETA. What to try…
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