Map repair order lead time end to end

A control-arm replacement sold as 2.1 labor hours took 7.4 elapsed hours from drop-off to ready-for-pickup. Value stream mapping separates value-creating touch time from waiting time and information delays. The common trap is telling technicians to work faster when the largest delays are outside wrench time. That creates pressure without addressing the true lead-time waste. List the flow Drop-off, intake, inspection, estimate, approval, parts order, repair, quality check, invoice, pickup notification. Use the complete repair order flow, not only the bay work. This matters because the walkthrough should teach the manager why that step changes the next decision, not just…

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