Ask at the Gemba Before You Explain

Ana A Harness station operator 1 Open 2 Observe 3 Close Gemba moment 20 sec Two missed harness clips, a late station, and a manager tempted to explain before seeing. The quality of the conversation determines whether the team sees the process or blames the person. missed clips 20s hard part of the cycle Go see, ask why, show respect Ask for the actual work first. Then connect the obstacle to process design.

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