Use calm, bounded language to explain deposit insurance and next steps to a worried customer.
Leonard L Customer with multiple accounts E Empathy R Rule N Next step Branch counter 20 sec The moment Leonard says, "I saw a bank in the news. I need you to tell me my whole balance is insured before I leave." A fast blanket promise can create the exact trust problem you are trying to avoid. 4 account titles 1 headline-driven concern
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