BARTENDING5 MIN READ
Use CUS when safety is getting brushed off
Use CUS language to escalate a bar safety concern with specificity and respect.
Marco M barback C Concern U Uncomfortable S Safety The blocked path 20 sec Scene Glass racks are blocking the exit lane during peak service. If the risk is brushed off once, your next line needs to get clearer, not louder. 1 blocked exit path 3 people crossing with hot plates
Read the full lesson
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in