Walk the cutoff before it becomes a scene
Use situation monitoring to move from early cues to coordinated responsible-service action.
The watch moment Seat 8 has had three rounds, speech is slowing, and they ask for a double before leaving. Your decision is not only whether to pour; it is whether the team shares the same risk picture. Situation monitoring Scan -> share -> act Good responsible service starts before refusal language. Monitor cues, make the risk visible to the team, then choose the least dramatic effective intervention. Wait Hope the next order is harmless. The guest gets a consistent message instead of mixed signals. Early cues are only useful when they become shared team information. 01 Notice 02 Share…
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