Run a 20-minute sludge audit
Audit a workflow for sludge and commit to one friction-reduction action.
checklist Audit one workflow for sludge Use this for cancellation, signup, refund, onboarding, internal approvals, checkout, default changes, or any behavior where friction may be steering choice. Sludge audit: The behavior is [user goal]. Current path has [number] steps, [number] repeated fields, [number] unclear consequences, and [asymmetry versus the opposite action]. I will remove, explain, or justify [one friction point] by [date]. In two days, check whether the chosen friction point was removed, justified as protective, or escalated with evidence. A cancellation or downgrade path that is harder than signup or upgrade An onboarding checklist with duplicate fields or unclear…
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