Sort COM-B barriers
Classify common workplace behavior barriers using the COM-B model.
Classify each barrier by the main COM-B condition it points to. Capability Opportunity Motivation Agents cannot tell which refund cases require manager approval The approval button appears only after the ticket is already closed Managers believe the weekly forecast is ignored by leadership New hires have never practiced writing the escalation note The checklist is locked behind a permission request during live calls Employees do not see any consequence from completing the security drill Sales reps confuse two similar qualification stages The CRM field takes six clicks to reach on mobile Team leads praise speed but never praise accurate handoff…
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