Handle a COBRA notice defect as containment plus improvement
Apply PDCA to a benefits notice defect with compliance implications.
Notice defect A COBRA election notice is marked sent, but the transmission log has a blank address field. The status field says one thing. The evidence trail says another. PDCA under compliance pressure Contain, verify, standardize Use PDCA to fix the known case, test whether the defect is wider, and update the process control. Reflex Resend this one notice and close the ticket. The employee issue is corrected and the process catches future blank-address transmissions. A dashboard status is not proof unless the required data traveled with it. P Plan D Do C Check A Act
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