Find the root cause behind recurring deduction corrections
Run a Five Whys analysis on a recurring benefits deduction error.
Three employees have old dental deductions after renewal, and similar corrections appeared in the last two payroll cycles. Five Whys: move from symptom to controllable process cause The common trap is stopping at 'payroll used the wrong rate' and treating the symptom as the cause. Why 1 Why were the deductions wrong? Payroll used last year's dental rate for employees who changed tiers. This names the immediate failure without blaming the payroll analyst. Why 2 Why did payroll use last year's rate? The renewal rate table did not update for one dental plan code. Now the analysis moves from person…
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