Run a mini-FMEA before open enrollment goes live
Use FMEA thinking to identify, score, and reduce open enrollment failure modes.
Open enrollment is ready to launch, but the team has not prioritized possible process failures. FMEA: failure mode, effect, severity, occurrence, detection, control The common trap is testing happy paths and waiting for employees to discover the high-risk edge cases. Failure mode Spouse surcharge attestation is captured in the portal but missing from the payroll export. Name the specific way the process can fail. Effect Employees with surcharge elections are under-deducted, creating retro deductions and trust issues after launch. Effects should describe employee, payroll, compliance, or vendor impact. Severity High: wrong payroll deductions affect paychecks and can require corrections. Severity…
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