BENEFITS-REALIZATION5 MIN READ
Handle the 'IT owns this' handoff
Use RACI language to separate tool responsibility from benefit accountability in a tense conversation.
Marco M Operations director N Name S Separate A Agree Ownership pushback 20 sec Scene Marco wants IT to own inventory accuracy because IT owns the scanners. If tool ownership and benefit accountability blur, the benefit will have no real control loop. 72% current inventory accuracy 95% target by Q4
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