Convert an output milestone into an outcome review
Redesign a post-launch review so it checks outcome evidence and triggers benefit actions.
The team treats payroll portal go-live as closure, but the promised benefit is reduced HR call volume. PDCA after launch: Plan the expected movement, Do the launch, Check adoption and outcome evidence, Act on the gap The common trap is to close the project when the output ships, leaving adoption and operating behavior unmanaged. Plan Expected benefit: reduce payroll-change HR tickets from 1,200 to 800 per month within 60 days. The plan sets the evidence standard before the team sees results. Do Launch employee self-service for address and bank-detail changes. Launch is the intervention, not the proof of value. Check…
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